Securus Technologies' Communication Chal

[Buadset 0]

I attempted to connect with my incarcerated loved one using Securus Technologies. Despite following all the steps, the calls kept dropping, and I couldn't get through. I reached out to their customer service, but the responses were automated and unhelpful. Has anyone else faced issues with Securus Technologies' call services? How did you resolve them?
 

[FlexWiller 0]

While trying to maintain contact with my loved one through Securus Technologies, I faced repeated call drops and connectivity issues. Seeking solutions, I explored securus technologies reviews and found others with similar experiences. I documented all call logs and reached out to their support multiple times. After persistent follow-ups, they acknowledged the issue and provided a partial refund. It's essential to keep detailed records and be persistent when dealing with such challenges.