Xfinity Billing Glitch Frustration

[Buadset 0]

Hey folks, I encountered a billing issue with Xfinity where I was charged for services I didn't authorize. I attempted to resolve it through their customer support, but the responses have been inconsistent. I'm trying to understand if others have faced similar billing discrepancies and how they managed to get them rectified. Any shared experiences or advice would be helpful.
 

[medoxjj 0]

Had a comparable run-in with their billing system during a plan switch—it suddenly added services I didn’t pick. Browsing xfinity reviews gave me a clearer picture of how others handled similar mix-ups. Some suggested asking for a billing audit and requesting it be escalated to a higher rep, which actually got better results than just using live chat. It helps to take screenshots and keep things polite but firm. Not every issue gets fixed fast, but being persistent paid off in my case.

[Buadset 0]

Brooo thank you. You just made my life 10x easier.

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