Nelnet inquiry form got no reply

[Buadset 0]

A few days ago I submitted a question through Nelnet’s customer service page about my loan repayment options, but I haven’t received an update or acknowledgment. I checked my student dashboard and there’s no record of the question. Has anyone here used that exact form and actually received a reply? I’m wondering what prompted them to respond.

[FlexWiller 0]

Howdy — after submitting through https://nelnet.pissedconsumer.com/customer-service.html with my loan details and question, I didn’t hear back after several days. I went back and sent a follow-up message that briefly mentioned my original submission and highlighted the main concern again. That second message got a quicker response—within a day I received instructions on next steps. It seems that resending the same info in a fresh message helped it stand out.