Recovering a Missing Meal Delivery

[Buadset 0]

I set up a Hungryroot subscription because I loved the fresh meals from my first box, but when my next delivery never arrived—even though the payment cleared—I felt stuck. I double-checked my account and saw the charge, but the tracker never updated past “preparing.” Has anyone navigated the official support route to locate a lost meal kit?

[HrastikN 0]

Last winter I signed up for Hungryroot to simplify weekday dinners, and my initial box arrived perfectly on time. When my second delivery failed to show up despite the charge posting in my bank, I felt frustrated especially since I’d planned family meals around those ingredients. I dug up screenshots of my billing statement, copied the order number from my purchase history, and confirmed my delivery address to make sure nothing was amiss. Then I headed to https://hungryroot.pissedconsumer.com/customer-service.html which outlines how to submit a support request. I filled in the form with my order details, attached proof of payment and a screenshot of my account’s order page, and hit submit. Within three days, a representative replied to confirm they’d located my box in transit and fast-tracked a replacement shipment. They also applied a credit for the delay, which showed up on my account statement the next morning. From that point on, I keep a folder with every order confirmation and screenshot handy so I can resolve any hiccup without endless back-and-forth.

[Buadset 0]

You just saved me a bunch of trial and error. Seriously, thank you for dropping that knowledge.