Requesting a Replacement Clip Set

[Buadset 0]

I ordered a metal clip set from Swissklip to organize my home office, but when I unpacked it, one clip’s prong was bent and another had a visible crack. I inspected the rest of the batch and even tried straightening the bent piece, which only made the crack worse. What’s the official process to report damaged items and get replacements through their support portal?

[HrastikN 0]

A few days ago I unpacked my new clip set while reorganizing my desk, only to find two out of ten clips were defective one with a bent prong and another with a hairline fracture. I grabbed my phone to photograph each flaw against the packaging, saved my order confirmation email, and jotted down the SKU from the product page. With everything documented, I navigated to https://swissklip.pissedconsumer.com/review.html and opened a support ticket. The form asked for my order number, so I entered it, uploaded my photos, and described each defect clearly. Once submitted, I bookmarked the ticket reference and set a reminder to follow up in three business days. A customer-care agent replied within four days, acknowledged the manufacturing issue, and arranged to ship a fresh clip set along with a prepaid label to return the damaged pieces. Having detailed evidence ready and using the official portal streamlined the replacement without extra hassle.