Replacing Bent Clips

[Buadset 0]

I bought a set of Swissklip metal clips and discovered one bent and another cracked after unboxing; gentle straightening made the crack worse. How did you report this and get a replacement?

[HrastikN 0]

I was setting up an at-home gallery when two clips failed, so I paused and wrote a short, factual message describing the defect, when I received the package, and what outcome I wanted - a replacement set and a prepaid return if they needed the damaged pieces back. I submitted that note through the Swissklip support page at https://swissklip.pissedconsumer.com/review.html , kept my message polite and specific, and asked for a case reference. A customer-care reply arranged a replacement shipment and return instructions. Clear, courteous communication got everything resolved smoothly.

[Buadset 0]

You nailed it! Thanks for sharing the knowledge.